Employability Courses

Cumbria Adult Education are offering courses that lead to nationally recognised qualifications. All of the New Start Courses are available as FREE FE courses if you are unemployed, receiving benefits and actively seeking work or if you do not have 5 GCSE's grade A-C (Full Level 2.)

There are a number of courses to help you reach your potential:

Employability Skills

This course covers :

  • Identifying possible employment options
  • CV preparation/ improvement
  • Interview skills
  • Completing an application form
  • Finding out about employment opportunities in the local area
  • Producing an action plan for further career developments


Customer Service Skills

Learn how to manage and exceed customer expectations, communicate effectively and project a professional image.

This course covers :

  • Understand customer behaviour
  • How to say 'no' in a positive way
  • Good telephone skills
  • Understanding verbal and non-verbal techniques
  • Communicating within an organisation
  • Identifying your own strengths and qualities when thinking about work

For more details see the events page.

Computer Basics

This course covers :

  • Basics on how to use a computer
  • Starting up and shutting down a computer correctly
  • Opening, editing, saving and printing a document
  • Health, safety and security when using computers
  • Training Opportunities


Preparing to work in Adult Social Care

This course covers:

  • The values and principles of adult social care
  • Respecting different cultures and values
  • Communication skills needed in adult social care
  • Range of jobs available in adult social care